My Thermostat is Blank/Has a Black or White Screen

If your thermostat is blank, has a white screen, or a black screen:

1. Power cycle your thermostat.
   • Ensure your HVAC system is not running.  If it is, please turn it off.
   • Locate the switch for your thermostat in the breaker box.
   • Flip the switch to the OFF position for 20-30 seconds.
   • Return the switch to the ON position.
2. If the thermostat screen is still blank/white/black, contact your HVAC dealer to have them inspect your thermostat and wiring.

If you have any questions or need assistance, please contact Nexia® Customer Support via email at [e-mail] or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET and Saturday-Sunday 10 AM – 5 PM ET.

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