If your thermostat is blank, has a white screen, or a black screen:
- Power cycle your thermostat.
- Ensure your HVAC system is not running. If it is, please turn it off.
- Locate the circuit breaker for your HVAC system in the breaker box.
- Note: Most modern HVAC systems have a switch on or near the air handler/furnace. You can use this instead of the circuit breaker if it is accessible.
- Flip the circuit breaker or switch to the OFF position for 20-30 seconds.
- Return the circuit breaker or switch to the ON position.
- It may take several minutes for the thermostat to reset.
- If the thermostat screen is still blank/white/black, contact your HVAC dealer to have them inspect your thermostat and wiring.
If you have any questions or need assistance, please contact Nexia® Customer Support via email at firstname.lastname@example.org or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET and Saturday-Sunday 10 AM – 5 PM ET.
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