Basic Troubleshooting if Google Home Fails to Control Your Device
Basic Voice Recognition and Network Test
- Ask Google Home to report the time. This is simply to verify a good WiFi connection and Google Home works. "OK Google, what time is it?". If this step fails, check your wireless network connection to the Google device.
- From the main home screen, select your speaker device. In the example below, the speaker is named Den Speaker. Tap on the speaker device to open it.
- We see below that there is a potential device or network problem: The Google Home app cannot see the Den Speaker on the Wi-Fi network. Check your WiFi router's signal and make sure other wireless devices within the house are working properly.
Voice-recognition failures or inconsistencies
- Try pausing after saying "OK Google". For example, “OK Google" <pause> "Turn on the Kitchen Light". In some cases, this helps Google Home to interpret the command by giving the voice-recognition algorithm a clearer input.
- Verify that the devices being controlled are given simple, unique, and short names, with 1-2 words being preferable.
- Correct any misspellings and eliminate numbers or special characters in device names. View the Naming Guidelines section of Link Nexia® to Google Home™ for more information on recommended device naming.
- Verify that Google Home has Voice Recognition set up for your voice, and anyone else you want to control your devices. Normal statements like, "What's the weather", "What is 22 plus 100" will work for anyone, but to control your devices, you need Voice Recognition setup. See Google Home™ and Nexia® - Setting up Voice Recognition.
None of these things seem to help. What else can I do?
If you have any questions or need further assistance, please contact Nexia Customer Support via email at firstname.lastname@example.org or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET and Saturday-Sunday 10 AM – 5 PM ET.
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