Q: Why won't my locks or my garage door opener operate as a controlled device with Amazon Alexa?
A: For security reasons, security or access-related devices are not controllable by Alexa voice commands.
Q: Why is my Alexa voice command not recognized?
A: If the command fails, try different wording, or consider renaming a device to a simpler term. Nexia will continue to monitor voice performance and make improvements. See the Amazon Alexa™ Command list for sample commands.
Naming your devices with simple one-word or two-word descriptions will provide the best voice control. Good examples are:
- Kitchen Light
- Kids Bathroom Light
- Left Porch Light
- Main Floor Thermostat
- Upstairs Thermostat
- Third Zone Thermostat
- All Lights
- Master Lights
Avoid The Following Naming Restrictions
- Do not use numbers in device or automation names. Example: Bathroom 1 Light
- Avoid Alexa-reserved command terms like "on", "off", "bed", "stop", etc. in your device or automation names. There are many of these and they are not always obvious.
- Ensure all names spelled properly.
- Do not have duplicate names for the same device types.
- It is ok to duplicate names for different device types, such as "Entry Light" and "Entry Thermostat".
- Avoid duplication of names with other systems controlled by your Echo, such as a Harmony Hub
- Don't use special characters (*_-, etc.) in device or automation names.
Name conflicts often manifest themselves as Alexa's non-recognition, confusion of the controlled device, or just plain silence. If you suspect there is a conflict, try renaming your device or automation to something unique that is not in the Alexa lexicon, like "Chocolate Pudding". You must do a device discovery after renaming a device or automation. If it works after renaming and rediscovering the device/automation, your setup is good and you should try renaming any others that may be having an issue.
Q: I have a problem with Nexia Automations
A: Amazon Echo does not have a concept of Nexia Automation sequences, so Nexia uses a clever method to accommodate them. They look to Alexa like a light switch. For example, to activate an Automation called "Watch TV", say "Alexa, turn on Watch TV" and the automation will be executed. As a security measure, we require a special trigger in the automation definition called "3rd-Party Integrations" to enable Echo access to the automation.
NOTE: It is very important to avoid naming conflicts within your Echo system, and avoid confusing Alexa by having internal command names in your automation names. Many common automation names will conflict with Alexa commands. For example, if you have an Automation called "Turn off Lights", you will confuse Alexa by saying "Alexa, Turn on 'Turn off Lights'." We have also seen issues with "Go to Bed", an internal Alexa command that tells Alexa to be quiet, and other internal commands. Even the example below ("Alexa, Turn on 'Watch TV'.") might conflict if you have a remote control system like a Harmony Hub. See the previous section on the recommended naming of your devices for more examples and tips.
Here is a sample of the "Watch TV" automation setup:
Q: I just added or changed a device with Nexia, but I can't control it with Alexa. How do I fix this?
A: After adding new devices (or also changing device names) on Nexia, you may need to have Alexa rescan for all active devices. Don't forget that most devices that contain locks or grant ingress/egress are not supported (i.e. smart door locks, garage door openers, etc.).
To rescan, you can simply say: "Alexa, discover devices".
After the rescan, you should be able to control your new device.
Basic troubleshooting if Alexa fails to control your device
- Ask Alexa to check the weather. This is simply to verify if you have a good WiFi connection.
- Try pausing after saying the command, i.e. "Alexa" <pause> "Set Kitchen Light to 50%." In some cases, this helps Alexa to interpret the command.
- Verify that device names being controlled are 1 or 2 words. Correct any misspellings and eliminate numbers or special characters in device names.
- Open the Alexa app. You can read and/or play recent commands from the main screen. This might identify language issues, such as “change fan to” interpreted as “change Fanta”.
- Open the Alexa app on your phone.
- Tap on the menu button in the upper left corner of your screen that looks like three horizontal lines. On the drop-down, select "Activity".
When looking for the command of interest, scroll down until you find it, then Select More. You can now view the responses and what Alexa "heard". You can also play the sound clip that was recorded.
If you have any questions or need further assistance, please contact Nexia Customer Support via email at email@example.com or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET and Saturday-Sunday 10 AM – 5 PM ET.
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