If your lock fails to enroll in the Nexia® bridge, there are typically four common issues:
- Your lock is already included in a Z-Wave® Network
- Your lock is too far from your Nexia bridge (or Trane®/American Standard® Thermostat with built-in bridge)
- The inclusion process was unexpectedly interrupted and not all data was exchanged properly
- There is a local interference problem that is preventing inclusion
Click on the following link to our troubleshooting guide: Lock fails to include on Nexia bridge
If you have any questions, please contact Nexia® Customer Support via email at email@example.com or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET, and Saturday-Sunday 10 AM – 5 PM ET.
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